Collection and Return
We have updated our website to information you about how we are supporting our customers during the Covid-19 crisis. The measures we have in place are to protect both our customers and ourselves.
We want everyone to stay safe and follow these guidelines:
Covid-19 special measures
- Please do not travel to collect the vehicle if you or any of your party have symptoms of coronavirus.
- Before the start of each hire the campervan will be thoroughly sanitised.
We are in Stratford upon Avon approximately 1 mile for the town center. We will send you full location details including Google map and instructions on how to find us after completion of the booking process.
- The 'Hire Agreement' (this will be sent to you at the end of the booking process).
- Your driving licence for inspection.
- The Security/Guarantee deposit*
*Before the vehicle can be released the renter must surrender the security deposit. We accept, deposits as cash or by bank transfer in GB Pounds only.
If you prefer to bring cash, the hirer will be asked to count out the deposit sum in front of the instructor. The hirer will place the cash in an envelope and seal it. Both parties will date and sign the envelope and the hirer will hand over the envelope to the instructor.
Please allow approximately 1 hour for a comprehensive handover of the vehicle. We will show you how to drive the camper and how to operate the cooker, sink, fridge, roof, camping gas, water storage and other accessories. We will ensure you are aware of the location of safety equipment such as the fire blanket warning triangle, first aid kit, carbon monoxide detector and fire extinguisher.
You must return the vehicle at the time specified in the rental agreement.
If the campervan is returned on time in good condition, whole and undamaged (subject to inspection), with a clean interior, and with a half tank of petrol, the security deposit will be returned to the Hirer in full.
Should these conditions not be met, then repairs, replacements or cleaning costs will be charged against the security deposit.
Need Help? - If you have any questions or would like more information please send us a message using our contact form or alternatively email hello@vwcamper-hire.uk and we will get back to you as soon as possible.
